For the eighth year in succession, AEGIS London’s claims team has been awarded the prestigious Outstanding Claims Service Quality Marque by independent research organisation Gracechurch Consulting.
In order to earn the award in Gracechurch’s annual survey of London market claims operations, AEGIS London’s team had to be recommended by claims broking specialists and exceed the threshold of over 75% positive ratings for communications and commerciality.
Gracechurch Consulting said that AEGIS London’s service was now among the best in the market. AEGIS London’s claims team, the firm added, knew what it had to do to be excellent and was not satisfied until it had achieved this standard.
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on communications and commerciality.
Based on the Gracechurch evidence, service quality marque achievers deliver great service experiences consistently at least 75% of the time, and rate highly on being customer focused. According to Gracechurch, this means that brokers can recommend these insurers to clients with confidence.
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